Why is my Mart order delayed?

We’re sorry that you had to wait longer than expected for your Mart order to arrive. Rest assured that our delivery partners are doing their best to deliver your order in the shortest time possible.

Here are some reasons why your Mart order may be delayed:

1. The order wasn't immediately accepted by the merchant.
2. There are fewer available delivery partners.
3. Merchants need more time to prepare the order.
4. There may be challenges on the road.
5. Delivery partners may be handling multiple orders.

If you still did not receive your order within a reasonable period past the stated time of arrival, please contact your driver or our customer support via Live Chat in-app. We understand how frustrating it can be to wait for a delivery and aim to continually improve our services.